Frequently Asked Questions
How does Direct Primary Care membership work?
Magnolia Sage operates on a simple monthly membership model. Members pay a flat fee for unlimited access to primary care services, including longer appointments and direct communication with their physician, without the involvement of traditional insurance billing for office visits.
What services are included in my membership?
Your membership covers all primary care office visits, including annual physicals, urgent care needs, chronic disease management, and minor procedures. Many in-office tests and basic treatments are included at no additional cost.
Is telehealth available for members?
Yes, we offer secure telehealth visits for your convenience. Virtual consultations are ideal for routine follow-ups, reviewing lab results, and managing non-emergency medical concerns from the comfort of your home.
What are your standard office hours?
Our office is open Monday through Thursday from 8:00 AM to 4:30 PM and Fridays from 8:00 AM to 12:00 PM.
How is insurance handled at your clinic?
We do not bill any insurance companies for the services provided in our office, which allows us to focus entirely on your care. However, many patients maintain health insurance for specialized services, prescriptions, hospitalizations, or imaging that occur outside our practice.
What should I do in an emergency?
In any life-threatening emergency, please call 911 immediately or go to the nearest emergency room. For non-urgent matters after hours, members can contact the practice via their patient portal or direct communication channels for guidance.